Temporary Customer Service Representative – Aviation

Major Responsibilities

  • Customer Service, inbound and outbound phone calls and email support inquires for WSI Aviation products
  • Customer problem resolution to reported issues
  • Order processing for replacement parts
  • Customer setup for accessing products

Principal Activities

Customer Service: 

  • Resolve application/product problems created by the customer 
  • End-user application support/assistance for WSI Aviation Products
  • Identify or isolate application (software) and/or hardware deficiencies/errors
  • Contain problems within department so customer’s productivity is not affected
  • Provide updates to clients during troubleshooting/problem resolution
  • Enter and track all customer calls according to department policies and procedures

Order processing:

  • Process orders utilizing department tracking systems
  • Enter orders on a timely basis in order to meet customer expectations
  • Track customer equipment for installations and replacements for service

Customer Product Setup:

  • Setup customer accounts as required for new or upgrade services in WSI permission databases
  • Provide customers with account information and installation/login instructions
  • Reset passwords or accounts as required 
  • Enter and track all installations and service calls according to department policies and procedures
  • Coordinate all installation and service calls assuring customers expectations are met
  • Coordinate de-installation of WSI network hardware
  • Ensure return of assigned hardware to warehousing facility

Education:

  • Bachelor’s degree preferred with concentration in technical background/problem solving required
  • Aviation and/or Meteorology background a plus
  • Computer experience required (PC/Windows knowledge required)

Knowledge:

  • Knowledge of computer systems (hardware), Window XP, Windows 7 required 
  • Base knowledge of Windows OS Logs/Administrative functions
  • Knowledge of IP networking and basic communication protocols
  • Intermediate or higher knowledge of common commercial software (MS Office, web browsers)

Skills:

  • Solid interpersonal communication skills Problem solving skills
  • Coordination and organization Proficient written and oral communication
  • Ability to interact positively Multi-tasking effectively
  • Strong technical aptitude Excellent phone skills
  • Create positive experiences Team-player