Customer Care has received a number of calls from clients concerning problems after rebooting their WeatherProducer installed on a Dell system. These kinds of problems are generally caused when the system has been rebooted while a process was still active or not properly shutdown. Systems should not be rebooted unless instructed by WSI Support.
To avoid accidental shutdowns WSI strongly recommends the use of an Uninterruptible Power Supply (UPS - minimum 500W per attached workstation) and surge protector to guard against damage to the system.

For information detailing System Maintenance for Media Applications please refer to the web site http://www.wsi.com/docs/customer/
User Name: wsic
Password: needinfo

One of the more frequently asked application questions concerns how to transfer graphics into and out of the WeatherProducer system.

Each Linux workstation (Dell) has the capacity to handle three types of media transfer.
• CDROM or DVD
• File transfer protocol (ftp)
• 3.5" floppy
The directory structure of the WeatherProducer system works in such a way that, so long as
graphics are imported properly, any file should be accessible from any of the workstations. Similarly, if a file is exported from any application, any workstation should be able to export it.
For information concerning how to import and export graphics refer to the web site http://www.wsi.com/docs/customer/
User Name: wsic
Password: needinfo

As a reminder: WSI Customer Care offers email to answer your non-critical questions. The benefit of sending your question via email is that you will have a written response you can refer to at a later date. The email may also include electronic documentation if the answer requires detailed information. The email address to contact WSI Customer Care is:
customersupport@wsi.com
A WSI Customer Care representative will answer your email no later than by the close of the next business day and often in the same day. For WSI Customer Care telephone support call 978-983-6350